Returns

Our Guarantee

We strive to make your entire shopping experience with P2R.com as convenient as possible – including returns. While we strive to do our best to provide you with quality products that are packed and shipped with care, we understand that there can be certain nuances with shopping online. We are committed to promptly addressing your needs whether you receive a damaged product or you simply change your mind. Please see below for specific return details.

Return of Defective, Damaged, or Items Shipped in Error

• Please check all packages upon receipt for defects and/or shipping damage (even if you do not plan on installing the items immediately). If you sign for delivery and accept a shipment, we cannot be held responsible for damaged products.
• P2R.com guarantees all products against manufacturer defects for 30 days from the date of delivery. We guarantee all products against shipping damage for one week from the date of delivery. P2R.com cannot be held responsible for damage received during shipment if a claim is not made within five business days of receipt. The inspection of the shipment immediately upon receipt is extremely important.
• In the event that you receive the wrong product, a defective product, or a product that has been damaged during shipment, please contact us by emailing the request for Return Goods Authorization, including your name, order number, item(s) to be returned, reason for the return, and a contact phone number. After receiving the request , a Return Goods Authorization Number (RGA) and arrangements for the return shipment will be e-mailed back. You may also contact our customer service department at (800) 861-0236 with any questions. However, to ensure accurate and quick processing, we require all requests for an (RGA) to be handled via our Web site.
• P2R.com will pay all return shipping costs and ship an identical replacement to you at no extra charge. Please retain all packaging material for return shipment or freight carrier inspection. Please note that a defective, damaged, or wrong product cannot be exchanged for a different item.

Returns Subject to Charges

• If you are not satisfied for whatever reason with your selection and it is not damaged or defective, please contact us by emailing the request for Return Goods Authorization, including your name, order number, item(s) to be returned, reason for the return, and a contact phone number. Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 20% restocking fee, with the exception of whirlpools, which will require a 30% restocking fee.
• The customer is responsible for all return shipping charges.
• While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number and insurance. P2R.com will not be responsible for any returned items that have been lost or damaged in the return shipment.

PLEASE NOTE: We cannot accept returns on any non-defective items that have been installed.